9 Steps to Breaking the Silence in Negotiation

Based on CEDR’s #askanegotiator podcast series, Philip Williams, former Hostage and Crisis Negotiator, explores how, when faced with silence in a negotiation, using psychological and communication techniques can help break the impasse and encourage dialogue. Strategies such as adopting an engaged listening posture, using emotional labeling, posing "no" questions, and highlighting the risk of loss can effectively prompt the other party to start speaking and foster a more productive discussion.

https://www.cedr.com/9-steps-to-breaking-the-silence-in-negotiation/