9 Steps to Breaking the Silence in Negotiation

Based on CEDR’s #askanegotiator podcast series, Philip Williams, former Hostage and Crisis Negotiator, explores how, when faced with silence in a negotiation, using psychological and communication techniques can help break the impasse and encourage dialogue. Strategies such as adopting an engaged listening posture, using emotional labeling, posing "no" questions, and highlighting the risk of loss can effectively prompt the other party to start speaking and foster a more productive discussion.

https://www.cedr.com/9-steps-to-breaking-the-silence-in-negotiation/

How Mediators Can Solve Tough Problems in Mediation

John Lande, University of Missouri School of Law, provides detailed techniques for addressing familiar problems faced by the mediator, such as when lawyers and parties are not prepared, have unrealistic expectations, and act very emotionally.

https://www.mediate.com/articles/lande-touch-problems.cfm

Preparing for mediation, Dealing with emotionNic ScampionDecember 6, 2021Back to all Resources

CEDR’s Complete Guide to Trusts, Wills and Probate Mediation

Trust, Wills and Probate Mediations are among the most challenging of cases. The intense mix of emotional, legal and financial issues can make achieving sustainable outcomes incredibly difficult.

To help lawyers who mediate in this sector, CEDR has put together a practitioner-led guide that offers practical advice on how to manage and prepare for your mediations.

https://indd.adobe.com/view/1d4785a1-87af-4ee6-b11e-0f34e65652c6

Six Tips for Making Emotional Connections Virtually

An article from CEDR (Eileen Carroll QC) explains that emotional connection is vital in any kind of mediation, and explains how to establish that even in a virtual mediation.

https://www.cedr.com/6-tips-for-make-emotional-connections-virtually/

Emotion in Mediation – Understanding its Importance

An article from CEDR (Nick Pearson) that illustrates why, even in commercial disputes, an understanding of and engagement with the other sides’ feeling and needs early in the process can be helpful in reaching a solution.

https://www.cedr.com/emotion-in-mediation-understanding-its-importance/

How to listen when someone is venting

Article considers how to help with and address emotional flooding in mediation.

https://hbr.org/2013/05/how-to-listen-when-someone-is

Dealing with emotionNic ScampionMay 9, 2013Back to all Resources

Mediating the High-Emotion Case

An article from Nexsen Pruet offers perspectives and observations from different angles to assist mediators and participants in preparing for “high-emotion” mediations.

https://www.nexsenpruet.com/assets/htmldocuments/uploads/1172/doc/Mediating_the_High-Emotion_Case_Printer_Friendly_Version.pdf

Preparing for mediation, Dealing with emotionNic ScampionFebruary 14, 2013Back to all Resources

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